The AI does not start
Starting over is always safe
Section titled “Starting over is always safe”None of the problems below break anything. Nothing you have made is lost when you try again.
Tsurito does not finish starting
Section titled “Tsurito does not finish starting”If Tsurito says “The application could not finish starting on this computer.”, press “Try again”. If it still does not start, quit Tsurito completely and open it again.
In “Settings”, under “This application”, “Status” says “Working” when everything is fine.
The assistant card is not “Ready”
Section titled “The assistant card is not “Ready””- “Not on this computer”. Install it. Read Install Tsurito and connect your AI.
- “Installed, but not signed in”. Press the sign-in button on the card and sign in again.
The browser never opened
Section titled “The browser never opened”Press the sign-in button again. If your computer asks which app should open the page, choose the browser you normally use.
You signed in, and Tsurito still says you have not
Section titled “You signed in, and Tsurito still says you have not”Go back to Tsurito and wait a few seconds. The screen checks by itself. If it still says no, press the sign-in button again.
The page gave you a code and there was nowhere to put it
Section titled “The page gave you a code and there was nowhere to put it”The box is in Tsurito, on the assistant’s card, below the sign-in button. If you cannot see it, press “Open the sign-in page again” and keep Tsurito where you can see it.
It says you have no subscription
Section titled “It says you have no subscription”You are probably signed in with the wrong account. Sign out of Claude or ChatGPT in your browser. Then press the sign-in button in Tsurito again, and use the account you pay with.
The installation stopped part of the way
Section titled “The installation stopped part of the way”Press “Install Claude Code” again. Nothing is left half-done. If it fails again, your network may be blocking the download. Try another connection, such as your home connection instead of an office one.
It worked yesterday, and today it does not
Section titled “It worked yesterday, and today it does not”Assistants sign you out from time to time. Sign in again on the assistants screen. None of your websites are touched.
A task stops or says “Something went wrong”
Section titled “A task stops or says “Something went wrong””- Your assistant may have reached the limit of your Claude or ChatGPT plan. The limit renews after a while. This depends on your plan with Anthropic or OpenAI.
- Check your internet connection.
- Open a new task and ask again. Your website stays as it was before the task.
Still stuck
Section titled “Still stuck”Write to us at hello@tsurito.com. Say which assistant you were using and what the screen said. A photo of the screen is enough.